• Order Processing Time All orders are processed within 12 to 24 hours. We will send you a shipment confirmation email with your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.
• Shipping Rates and Delivery Estimates We offer 100% free shipping within the United States. Our estimated delivery time is 3 to 5 business days after your order has been shipped.
• Order Tracking You can track your order at any time using our dedicated tracking page: https://oushakloom.com/apps/tracking
• Damages In the unfortunate event that your order arrives damaged, please save all packaging materials and damaged goods before filing a claim. We are here to help you through the process, so please contact us immediately to assist you with your claim.
• Returns Policy We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. For more details on our return policy, please visit our Returns Policy page.

Regularly vacuum your handmade vintage rug and keep it out of direct sunlight. For spills, gently blot with a damp cloth; avoid harsh chemicals and machine washing. Professional cleaning is recommended.