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Orders
Below are some of are common questions about orders
Are all your rugs handmade and authentic?
Yes, all rugs are handmade by local artisans in Turkey, ensuring authenticity.
What materials are the rugs made from?
The rugs are made from hand-spun sheep wool and dyed with natural vegetable dyes, ensuring durability and long-lasting colors.
Are these the same rugs we see at high-end shops?
Yes, but at a fraction of the cost due to direct sourcing from artisans.
How accurate are the colors in the pictures?
Colors are captured accurately under natural daylight, but actual colors may vary due to monitor settings.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you accept returns?
Yes, returns are accepted within 30 days of delivery if the item is in the same condition.
How to initiate returns?
Initiating a return is simple and hassle-free.
Just contact us with your order details and reason for return we’ll guide you through the next steps and provide a return label if applicable. We’re here to make the process smooth and easy for you.
If you have any questions along the way, don’t hesitate to reach out we’re happy to help!
Who pays for the return shipping?
No worries we’ll provide you with a return label, so the return shipping is on us.
How will my payment be refunded?
We use Shopify Payments, which is powered by Stripe.
Your refund will be processed back to the original payment method you used at checkout — whether it's a credit card, debit card, or another supported method. Once the return is approved, the refund is automatically issued through the same secure payment channel.
Feel free to reach out if you have any questions during the process — we're here to help!