Frequently Asked Questions (FAQs)
By entering our Frequently Asked Questions (FAQs) page, you are likely to find the information you are looking for. If you cannot find the answers to your questions here, do not hesitate to ask us via WhatsApp.
Our commitment to providing excellent service is demonstrated through our highly rated eBay store, where we have served countless valued customers just like you. We take pride in our reliable and efficient service, ensuring that you have a smooth and satisfactory shopping experience every time.
Product
Yes, all rugs are handmade by local artisans in Turkey, ensuring authenticity.
The rugs are made from hand-spun sheep wool and dyed with natural vegetable dyes, ensuring durability and long-lasting colors.
Yes, but at a fraction of the cost due to direct sourcing from artisans.
Colors are captured accurately under natural daylight, but actual colors may vary due to monitor settings.
No, only highly skilled adult artisans are involved.
We accept a variety of secure payment methods for your convenience. These include major credit and debit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, and other supported methods through Shopify Payments. All transactions are processed securely to ensure your personal information is protected.
Thank you for your order! Once your order is confirmed, we will provide you with a UPS tracking code within 1 to 48 hours. This ensures a fast and secure delivery process. If you have any questions in the meantime, feel free to reach out — we're always here to help!
Yes, orders can be changed or canceled within 12 hours for rugs.
Orders are shipped directly from Turkey.
Shipping is free worldwide, but buyers are responsible for any customs duties or taxes.
Orders ship within 12-48 hours after payment clears.
Tracking numbers and URLs are provided via email or can be accessed on the Orders page if an account was created.
Shipments typically arrive within 2-5 business days.
Yes, returns are accepted within 30 days of delivery if the item is in the same condition.
Initiating a return is simple and hassle-free. Just contact us with your order details and reason for return — we’ll guide you through the next steps and provide a return label if applicable. We’re here to make the process smooth and easy for you. If you have any questions along the way, don’t hesitate to reach out — we’re happy to help!
No worries — we’ll provide you with a return label, so the return shipping is on us.
We use Shopify Payments, which is powered by Stripe. Your refund will be processed back to the original payment method you used at checkout — whether it's a credit card, debit card, or another supported method. Once the return is approved, the refund is automatically issued through the same secure payment channel. Feel free to reach out if you have any questions during the process — we're here to help!
At the heart of everything we do is a deep commitment to excellence and customer satisfaction. Our reputation has been built over years of dedicated service through our highly rated online store, where we've had the pleasure of serving thousands of wonderful customers — just like you. We take great pride in offering a seamless, trustworthy shopping experience backed by fast communication, reliable shipping, and top-tier customer care. Every interaction matters to us, and we’re here to make sure you feel confident and cared for at every step. Your satisfaction is our priority — today and always. 🧡