FAQs
Is the shipping free?
Yes. Worldwide shipping is already included in the price. We use UPS express with 3 days delivery time.
When will I receive my item?
Once your order is received, you’ll get an instant email confirmation. Orders placed before 2 PM (CET) are carefully packed and shipped the same day via UPS Express, usually arriving within 2–5 business days.
Can I change or return my item?
We want you to love your rug! If you are not completely satisfied, you may return your rug within 30 days of receipt. Please ensure the rug is unused and in its original condition. Contact us first so we can guide you through the return process and provide a shipping label.